To contact Technical Support you can call or email at:
North America
Toll Free: 1-877-726-6642
Direct: +1(408) 731-5767 (for international callers)
Email: pqbhelp@affymetrix.com
Europe
Tel: +44 1628-552550
Email: techsupport_europe@affymetrix.com
Asia
Tel: +81 3 6430 430
Email: techsupport_asia@affymetrix.com