Your Privacy Matters to Us
Affymetrix, Inc. respects your privacy and is committed to protecting all personal information you choose to share with us. This privacy statement explains when we might ask you for personal information, what we might do with it, and how we will protect its confidentiality.
When Do We Ask for Your Personal Information
Where possible, we enable you to browse our Web site without providing us with any personal information. When we do ask you for personal information, we only use it for specific purposes in order to enhance the service we provide to you.
We will ask you when we need information that personally identifies you or allows us to contact you to provide a service or carry out a transaction that you have requested. Examples include: receiving information about our products and services, entering a contest, ordering e-mail newsletters, filling out a survey, downloading software or license keys, requesting additional information, applying to our Partner Program, logging into certain limited-access sections of our Web site (such as for support, partners, press), and signing up for an event or training. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, information about your job function, and information about your company. If you are applying for credit, additional information about your company may be requested.
Our Web site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site.
Access to certain limited-access portions of our Web site may require a login id and a password. The use of such web pages, and the information or programs downloadable from them, may be governed by a written agreement between your employer and Affymetrix. Your personal information may be retained by Affymetrix to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.
From time to time, Affymetrix may receive personal information from business partners and vendors. We only use such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.
How Do We Use Your Personal Information
Personal information collected by this Web site will be used to operate the Web site and to provide service(s) or carry out the transaction(s) that you have requested or authorized. We do not sell your personal information. We only share your personal data outside of Affymetrix with your consent, as required by law, or to protect Affymetrix, its customers, or the public, or with companies that help Affymetrix fulfill our obligations with you, and then only with partners who share our commitment to protecting your privacy and data.
We may use your personal information to provide you with more effective customer service, to improve the Web site and any related products or services, and to make our Web site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Web site to your particular preference or interests. We may merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content.
We may use your personal information to provide you with important information about the products or services that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services, and with your permission, share information with Affymetrix partners so they may send you information about their products and services. When you sign up for a newsletter or agree to receive promotional email, we may use customized links or similar technologies to track email links that you click. We may associate that information with your personal information in order to provide you more focused e-mail communications or purchase information. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication.
We occasionally hire other companies to provide limited services on our behalf, such as Web site hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose. Affymetrix may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Affymetrix; (b) protect and defend the rights or property of Affymetrix; or (c) act in urgent circumstances to protect the personal safety of Affymetrix employees or agents, users of Affymetrix products or services, or members of the public. Personal information collected on our web site may be stored and processed in the United States or any other country in which Affymetrix or its affiliates, subsidiaries or agents maintain facilities, and by using the web site, you consent to any such transfer of information outside of your country. Affymetrix abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Control of your Personal Information
Except as otherwise described in this statement, we will not share personal information you provide to us without your permission. In addition, as described below, you may contact us at any time to update or delete your personal information.
On occasion, we may send you email informing you of technical service or security issues related to a product or service you requested or confirming you requested a product or service. In some services that may be offered by Affymetrix, contacting you is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have elected to receive.
Keeping Your Personal Information Secure
We use a variety of physical, digital and managerial technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Protection of Children's Personal Information
This Web site is intended for general audiences and does not knowingly collect any personal information from children.
A cookie is a small text file that is stored on your hard disk when you browse a Web site. When you visit our Web site, Affymetrix may store a cookie on your computer's hard drive. This allows us to enhance your ability to use our Web site by recognizing you when you visit or to optimize the information or features presented to you based on your demonstrated areas of interest. Cookies may also be used to compile aggregate information about areas of our site that are visited most frequently. This aggregate traffic information can be used to enhance the content of our site and make your experience more enjoyable.
You are always welcome to visit our Web site with cookies disabled. However, you may be asked to re-enter information that you have provided before (such as your name or contact information). In addition, certain capabilities of our Web site, such as use of limitedaccess portions, personalization or special interactivity features, may not function fully without cookies.
If you have requested information or services from us or have opted in to third-party mailing lists, you may receive email from us that references content that contains a unique identifier. Such content sometimes takes the form of tiny, transparent images that are sometimes called "clear GIFs" or an equivalent. These clear GIFs may be used to assist in delivering a cookie from our Web site. These cookies may be used to compile aggregated statistics about usage of our Web site, such as how many visitors clicked on key elements (such as links or graphics) on one of our Web pages, a blog or a newsletter. We may share aggregated site statistics with partner companies.
In addition, such clear GIFs may sometimes be used to deliver cobranded services. We may also include clear GIFs in promotional email messages, newsletters, and other communications in order to determine whether messages have been opened or acted upon. In some instances, clear GIFs may be placed by third-party service providers to help determine the effectiveness of our advertising campaigns or email communications. These clear GIFs may be used by such service providers to store a persistent cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views.
Partners and Agents
As mentioned above, we may share certain information with trusted agents who provide specific services to us and/or administer information offered at our site, for example, service providers who help us manage, track and respond to customer inquiries, information requests, etc. We may also share information with our authorized resellers and integration partners, who may be better suited to respond directly to meet your specific product and services needs. These parties do not use or otherwise disclose any information except as our authorized agents for the purpose of providing the products and services or administering the activities on our behalf. Any company that we share your personally identifiable information with will have executed a confidentiality agreement with us, requiring that they keep all data received from us confidential.
Transfer of Assets
Affymetrix, Inc. is an independent company. However, personal information provided to Affymetrix may be transferred in the event that all or substantially all of the assets of the company are acquired by a third party whether by merger, acquisition, reorganization or otherwise.
Third Party Web sites
Our Web site contains links to other sites, such as those of our business partners, articles or sources of information that we believe visitors to our site may find interesting. Affymetrix does not share your personal information with those Web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Notification of Changes
We may occasionally update this privacy statement. When we do, we will also revise the date at the top of this privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
We Welcome Your Comments
You may contact us at any time with any privacy questions or concerns that you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
If you ever have questions or concerns about the personal information you have provided us, please email us at firstname.lastname@example.org or via postal mail at:
3420 Central Expressway
Santa Clara, CA 95051
Affymetrix welcomes your comments regarding this privacy statement. If you believe that we have not adhered to this privacy statement, please contact us and we will use commercially reasonable efforts to promptly determine and remedy the problem.